Frequently Asked Questions
What is RockportHOAs.com?
RockportHOAs.com is a provider of web sites for residents of communities and homeowners associations. By having a community web site for your neighborhood, you can quickly create a sense of community with your friends and neighbors. The web site allows residents of the community to get information various topics online according to their schedule.
How will a community web site benefit our residents?
Rockport HOAs web sites offer your residents instant access to important contact names and addresses, such as the developer, home builders, and board members. You can post copies of electronic home warranty repair/request forms, or links to home builder and developer web sites. Once the residents of your community begin using their web site for news and information, they'll soon wonder how they ever lived without one.
How much does a community site cost?
Probably much less than you might think. Even a small community can easily implement an Rockport HOAs web site without having to raise HOA dues or implement surcharges on residents. For more information on our service pricing, please see our Pricing page.
Is there a demonstration site I can see?
Yes. Our "Sample Community" web site can be viewed by clicking here.
Will our web site be viewable by the public and non-residents?
It's up to you. Rockport HOAs web sites have both private and public pages. You decide what information goes where. We will then provide you with a username and password for your members use when logging onto the Private area.
Is it difficult to maintain the web site?
Not at all. When you sign up for service with Rockport HOAs you make the choice of how often you want your site updated - monthly or quarterly. This will depend on the size and level of activity within your community. Your designated contact person then e-mails, faxes or postal mails the information to Rockport HOAs and we take care of the rest.
How many homeowners does the site allow?
We have no restriction on the number of homeowners that can participate on your community's web site.
Can we customize the web site's appearance?
In order to keep our prices low for this personalized service, we have developed a standard template. Our "Sample Community" web site can be viewed by clicking here. You can modify some of the colors used for the various parts of each page as well as some of the graphics. We do offer a fully custom web site design service with Rockport Web Sites.
Can the menu entries be modified or removed?
Yes. The menu entries will be dependent on what modules you choose.
Do we get to choose a domain name for our site?
Yes. If you have already registered a domain, we will supply hosting for the site and once your account is set up, we can give you the information you need to point your domain name at the web server hosting your account. If you do not already have a domain name, we can assist you in registering one. Or, if you do not want to use a domain name, we can create a subdomain for you free of charge (for example, yourcommunityname.RockportHOAs.com).
Can you bill me each month so I can pay by check?
Yes and no. We bill quarterly and semi-annually, but not monthly. Yes, we will take your check.
What do I need to do to set up my RockportHOAs.com web site?
We have prepared a Set-up Form and Community Web Site Agreement to assist in setting up and customizing your RockportHOAs.com web site. These documents will be provided to your representative as we finalize the modules and options for your Community Web Site.
Why is my site not accessible?
If your account is suspended, your site will not be accessible. There are normally two reasons why an account may be suspended: (1) You are not current with your payments for services, or (2) the e-mail address you used to sign up for your account is not valid and mail sent to that address is bouncing. Please contact us at support@RockportHOAs.com as soon as possible to determine the cause and correct the problem.
I asked for more information or to be contacted about a web site. Why haven't I received any information?
The most likely reason you haven't received a response from us is that the e-mail address on your request is invalid or e-mail sent to that address is bouncing. We recommend you contact us at support@RockportHOAs.com with an alternate e-mail address that we can use to send you the information requested.